Objective: Manage a portfolio of provider accounts on the Delfina Care platform to drive long-term success.

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About Us and About You: Delfina provides a leading pregnancy care data platform to improve maternal and child health outcomes. Our Provider Success Manager will work with the Product Operations team to operationalize the Delfina Care platform in our partner clinics. Our Provider Success Manager is someone who has excellent problem solving and communication skills and thrives in a fast paced, startup environment.

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Responsibilities:

• Work alongside the Product Operations team to liaise with external clinic staff and internal employees to ensure the product is running as expected on a daily basis.
• Meet and track targets related to onboarding, engagement, and enrollment month-over-month. 
• Collaborate with the Clinical Operations team to deploy the Delfina Care platform at various new clinical sites.
• Monitor and report on internal staff and external clinic user experience continually.
• Have full command of internal workflow and product features. 
• Employ creative thinking to maximize success.

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Requirements:

• Prior healthcare experience in a clinical setting - current healthcare students or new graduates welcome!
• Prior account management or sales experience preferred.
• Valid state driver's license.
• Proof of current automobile insurance.
• Strong communication and stakeholder management skills.
• Strong organizational and documentation skills and attention to detail.
• Independent and creative mindset to relationship management.
• In-person visits to Houston locations required (80% of time), fully remote for administrative tasks (20% of time).
• Commitment of at least 10 hours per week for a minimum of 3 months.

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Compensation: The compensation range for this contract position in the United States is $20-$25 per hour with significant performance-based commission options. Expense reimbursement and a per diem rate are also included for travel to clinic sites. While this range represents a wide variety of factors, including location, skills, experience, education, and training, new hires who meet most of the requirements above should expect to earn near the middle of the posted compensation range. 

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Application process: Email resume and brief statement of interest to careers@delfina.com by November 1, 2024. 

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Delfina provides equal employment opportunities (EEO) without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.